Print is too dark

Step 1

1. From the Quality menu on the printer control panel, reduce the toner darkness.

   Note:  8 is the factory default setting.



2. Resend the print job.

Is the print still too dark?

Go to step 2.

The problem is solved.

Step 2

1. From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray.



2. Resend the print job.

Is the tray set to the type, texture, and weight of the paper loaded?

Go to step 3.

• Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
• Change the paper loaded in the tray to match the paper type, texture and weight specified in the tray settings.

Step 3

1. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog.



2. Resend the print job.

Is the print still too dark?

Go to step 4.

The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.

Are you printing on textured or rough paper?

From the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on.

Go to step 5.

Step 5

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.



2. Resend the print job.

Is the print still too dark?

Go to step 6.

The problem is solved.

Step 6

Replace the imaging unit, and then resend the print job.

Is the print still too dark?

Contact customer support.

The problem is solved.