Scan job was not successful

Step 1

Check the cable connections.

• Make sure the Ethernet or USB cable is securely connected to the computer and the printer.

Are the cables securely connected?

Go to step 2.

Connect the cables properly.

Step 2

Check if the file name is already in use.

Is the file name already in use?

Change the file name.

Go to step 3.

Step 3

Check if the document or photo you want to scan is open in another application or being used by another user.

Is the file you want to scan open by another application or user?

Close the file you are scanning.

Go to step 4.

Step 4

Check if either the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings.

Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings?

Contact customer support.

Select the Append time stamp or Overwrite existing file check box in the destination configuration settings.