Copier does not respond

Step 1

Check if an error or status message appears on the display.

Does an error or status message appear?

Clear the error or status message.

Go to step 2.

Step 2

Check if the power cord is plugged into the printer and a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded electrical outlet?

Go to step 3.

Connect the power cord to the printer and a properly grounded electrical outlet.

Step 3

Turn off the printer, then wait for about 10 seconds, and then turn it back on.

Did Performing Self Test and Ready appear?

The problem is solved.

Contact customer support.