Can send but not receive faxes

Step 1

Check the tray or feeder.

• If empty, then load paper in the tray or feeder.

Can you receive faxes?

The problem is solved.

Go to step 2.

Step 2

Check the ring count delay settings.

1. Open a Web browser, and then type the printer IP address in the address field.

   Notes:

   • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
   • If you are using a proxy server, then temporarily disable it to load the Web page correctly.


2. Click Settings > Fax Settings > Analog Fax Setup.



3. In the “Rings to Answer” field, enter the number of times you want the phone to ring before the printer answers.



4. Click Submit.

Can you receive faxes?

The problem is solved.

Go to step 3.

Step 3

Replace the toner cartridge. For more information, see the instruction sheet that came with the supply.

Can you receive faxes?

The problem is solved.

Contact customer support.