Open the held jobs folder on the printer display, and then verify that your print job is listed.
Is your print job listed in the held jobs folder?
Go to step 2.
Select one of the Print and Hold options, and then resend the print job. For more information, see Printing held jobs.
The print job may contain a formatting error or invalid data.
- Delete the print job, and then send it again.
- For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one.
For Windows users
Open the Print Properties folder.
From the Print and Hold dialog, select the “Keep duplicate documents” check box.
Enter a PIN number.
Save each print job, name each job differently, and then send the individual jobs to the printer.
Does the job print?
The problem is solved.
Go to step 3.