Vertical voids appear on prints

Step 1

1. Check if your software program is using a correct fill pattern.



2. Resend the print job.

Do vertical voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. From the Paper Menu on the printer control panel, check the paper type and paper weight.



2. Resend the print job.

Do vertical voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

Check if you are using a recommended type of paper.



1. Load paper source with a recommended type of paper.



2. Resend the print job.

Do vertical voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.



2. Resend the print job.

Do vertical voids appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging kit, and then resend the print job.

Do vertical voids appear on prints?

Contact customer support.

The problem is solved.