Streaked horizontal lines appear on prints

Step 1

1. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog.



2. Resend the print job.

Do streaked horizontal lines appear on prints?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.

Do the paper type and weight match the paper in the tray?

Go to step 3.

• Specify the paper type and weight from the tray settings to match the paper loaded in the tray.
• Change the paper loaded in the tray to match the paper type and weight specified in the tray settings.

Step 3

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.



2. Resend the print job.

Do streaked horizontal lines appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.



2. Resend the print job.

Do streaked horizontal lines appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging kit, and then resend the print job.

Do streaked horizontal lines appear on prints?

Contact customer support.

The problem is solved.