Gray background on prints

Step 1

Reduce the toner darkness.



1. From the Quality menu on the printer control panel, reduce the toner density.

   Note:  4 is the factory default setting.



2. Resend the print job.

Did the gray background disappear?

The problem is solved.

Go to step 2.

Step 2

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.



2. Resend the print job.

Did the gray background disappear?

The problem is solved.

Contact customer support.