Cannot send or receive a fax

Step 1

Check if an error or status message appears on the display.

Is there an error or status message on the display?

Clear the error or status message.

Go to step 2.

Step 2

Check if the power cord is plugged into the printer and a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded electrical outlet?

Go to step 3.

Connect the power cord to the printer and a properly grounded electrical outlet.

Step 3

Check the power.

• Check if the printer is plugged in and turned on, and if Ready appears on the display.

Is the printer turned on, and does Ready appear on the display?

Go to step 4.

Turn on the printer, and then wait until Ready appears on the display.

Step 4

Check the printer connections.

• If applicable, check if the cable connections for the following equipment are secure:
• Telephone
• Handset
• Answering machine

Are the cable connections secure?

Go to step 5.

Securely connect the cables.

Step 5

1. Check the telephone wall jack.

   

   1. Plug the telephone cable into the wall jack.

   

   2. Listen for a dial tone.

   

   3. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.

   

   4. If you still do not hear a dial tone, then plug the telephone cable into a different wall jack.

   

   5. If you hear a dial tone, then connect the printer to that wall jack.



2. Try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 6.

Step 6

Check if the printer is connected to an analog phone service or the correct digital connector.

• The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
• If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.
• If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.
• If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX. If none exists, then consider installing an analog telephone line for the fax machine.

Is the printer connected to an analog phone service or the correct digital connector?

Go to step 7.

Connect the printer to an analog phone service or the correct digital connector.

Step 7

Check for a dial tone.

Did you hear a dial tone?

Go to step 8.

• Try calling the fax number to make sure that it is working properly.
• If the telephone line is being used by another device, then wait until the other device is finished before sending a fax.
• If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.

Step 8

Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 9.

Step 9

1. Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.



2. Try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 10.

Step 10

1. Temporarily disable voice mail service. For more information, contact your telephone company.

   Note:  If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer.



2. Try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 11.

Step 11

Scan the original document one page at a time.

1. Dial the fax number.



2. Scan the document one page at a time.

Can you send or receive a fax?

The problem is solved.

Contact customer support.