Step 1  From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. Resend the print job.
Do the jobs print? | The problem is solved. | Go to step 2. |
Step 2 Check if the printer is plugged in and turned on, and if Ready appears on the printer display. Resend the print job.
Do the jobs print? | The problem is solved. | Go to step 3. |
Step 3 If an error message appears on the printer display, then clear the message. Note: The printer continues to print after clearing the message. Do the jobs print? | The problem is solved. | Go to step 4. |
Step 4 Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer. Note: For more information, see the setup documentation that came with the printer. Resend the print job.
Do the jobs print? | The problem is solved. | Go to step 5. |
Step 5 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Resend the print job.
Do the jobs print? | The problem is solved. | Go to step 6. |
Step 6 Remove, and then reinstall the printer software. For more information, see Installing the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job.
Do the jobs print? | The problem is solved. | Contact customer support. |