Horizontal voids appear on prints

Step 1

1. Make sure your software program is using a correct fill pattern.



2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Load the specified tray or feeder with a recommended type of paper.



2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Remove, and then reinstall the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the underside of the imaging kit. This could damage the imaging kit.



2. Resend the print job.

Do horizontal voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging kit, and then resend the print job.

Do horizontal voids appear on prints?

Contact customer support.

The problem is solved.