Step 1 Resolve any error messages that appear on the display. Can you send or receive a fax? | The problem is solved. | Go to step 2. |
Step 2 Make sure that the cable connections for the following equipment are secure: - Telephone
- Handset
- Answering machine
Can you send or receive a fax? | The problem is solved. | Go to step 3. |
Step 3 Check for a dial tone. - Call the fax number to check if it is working properly.
- If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.
Can you hear a dial tone? | Go to step 5. | Go to step 4. |
Step 4 Check the telephone wall jack.  Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable. If you still do not hear a dial tone, then connect the analog telephone to a different wall jack. If you hear a dial tone, then connect the printer to that wall jack.
Can you send or receive a fax? | The problem is solved. | Go to step 5. |
Step 5 Check if the printer is connected to an analog phone service or to the correct digital connector. - If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter. For more information, contact your ISDN provider.
- If you are using DSL, then connect to a DSL filter or router that supports analog use. For more information, contact your DSL provider.
- If you are using a private branch exchange (PBX) telephone service, then make sure that you are connecting to an analog connection on the PBX. If none exists, then consider installing an analog telephone line for the fax machine.
Can you send or receive a fax? | The problem is solved. | Go to step 6. |
Step 6 Temporarily disconnect other equipment and disable other telephone services. Disconnect other equipment (such as answering machines, computers, modems, or telephone line splitters) between the printer and the telephone line. Disable call waiting and voice mail. For more information, contact your telephone company.
Can you send or receive a fax? | The problem is solved. | Go to step 7. |
Step 7 Scan the original document one page at a time. Dial the fax number. Scan the document.
Can you send or receive a fax? | The problem is solved. | Contact customer support. |