Can send but not receive faxes

Step 1

Make sure that the paper source is not empty.

Can you receive faxes?

The problem is solved.

Go to step 2.

Step 2

Check the ring count delay settings.

• From the control panel, touch Settings > Fax > Fax Setup > Fax Receive Settings > Rings to Answer.

Can you receive faxes?

The problem is solved.

Go to step 3.

Step 3

If the printer is printing blank pages, then see Blank or white pages.

Can you receive faxes?

The problem is solved.

Contact customer support.