Gray background

Step 1

1. From the home screen, touch Settings > Print > Quality.



2. Adjust the toner darkness.



3. Print the document.

Does gray background still appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust.



2. Start the process.



3. Print the document.

Does gray background still appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Remove, and then reinstall the imaging unit or imaging kit.

   Warning—Potential Damage:  Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  To avoid damage, do not touch the underside of the imaging unit or imaging kit.



2. Print the document.

Does gray background still appear on prints?

Contact customer support.

The problem is solved.