Solid color or black images

Step 1

1. Remove, and then reinstall the imaging unit or imaging kit.

   Warning—Potential Damage:  Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  To avoid damage, do not touch the underside of the imaging unit or imaging kit.



2. Resend the print job.

Is the printer still printing solid color or black images?

Go to step 2.

The problem is solved.

Step 2

Replace the imaging unit or imaging kit, and then resend the print job.

Is the printer still printing solid color or black images?

Contact customer support.

The problem is solved.