Parallel or serial interface card does not operate correctly

Step 1

Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list.

Is the parallel or serial interface card listed in the Installed Features list?

Go to step 3.

Go to step 2.

Step 2

Remove, and then install the parallel or serial interface card.

For more information, see Installing an internal solutions port.

Does the parallel or serial interface card operate correctly?

The problem is solved.

Go to step 3.

Step 3

Check the connection between the cable and the parallel or serial interface card.

Does the parallel or serial interface card operate correctly?

The problem is solved.

Contact customer support.