Cannot scan from a computer

Step 1

1. Turn off the printer, wait for about 10 seconds, and then turn it back on.



2. Resend the scan job.

Can you send the scan job?

The problem is solved.

Go to step 2.

Step 2

1. Make sure that the cables between the printer and the print server are secure.

   For more information, see the setup documentation that came with the printer.



2. Resend the scan job.

Can you send the scan job?

The problem is solved.

Contact customer support.