Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
| Action | Yes | No |
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Step 1  Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.. Print the document.
Is the printer printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2 Replace the imaging unit, and then print the document. Is the printer printing blank or white pages? | Contact customer support. | The problem is solved. |