Solid color or black images

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.

Action	Yes	No
Step 1 Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Print the document. Is the printer printing solid color or black images?	Go to step 2.	The problem is solved.
Step 2 Replace the imaging unit, and then print the document. Is the printer printing solid color or black images?	Contact customer support.	The problem is solved.

Action

Yes

Step 1

Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

Print the document.

Is the printer printing solid color or black images?

Go to step 2.

The problem is solved.

Step 2

Replace the imaging unit, and then print the document.

Is the printer printing solid color or black images?

Contact customer support.

The problem is solved.

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Solid color or black images

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