Gray or colored background

Step 1

1. Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog.

   Note:  You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality > Toner Darkness.



2. Print the document.

Does gray or colored background appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Perform Color Adjust.

   From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust.



2. Print the document.

Does gray or colored background appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Remove, and then insert the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.



2. Print the document.

Does gray or colored background appear on prints?

Contact customer support.

The problem is solved.