Vertical white lines

Step 1

1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the setting matches the paper loaded in the tray.
   • You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.


2. Print the document.

Do vertical white lines appear on prints?

Go to step 2.

The problem is solved.

Step 2

Check if you are using the recommended paper type.



1. Load the specified paper source with the recommended paper type.



2. Print the document.

Do vertical white lines still appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Remove, and then insert the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.



2. Print the document.

Do vertical white lines still appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging unit, and then print the document.

Do vertical white lines still appear on prints?

Contact customer support.

The problem is solved.