Internal solutions port does not operate correctly

Step 1

Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list.

Is the ISP listed in the Installed Features list?

Go to step 3.

Go to step 2.

Step 2

Remove, and then install the ISP. For more information, see Installing an internal solutions port.

Note:  Use a supported ISP.

Does the ISP operate correctly?

The problem is solved.

Go to step 3.

Step 3

Check the cable and the ISP connection.

1. Use the correct cable, and then make sure that it is securely connected to the ISP.



2. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Does the ISP operate correctly?

The problem is solved.

Contact customer support.