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Lexmark CX827

Lexmark CX827

Ghost images

Note:  Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.

ActionYesNo

Step 1

  1. Load the tray with the correct paper type and weight.

  2. Print the document.

Do ghost images appear on prints?

Go to step 2.

The problem is solved.

Step 2

  1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

    Notes:

    • Make sure that the setting matches the paper loaded in the tray.
    • You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.
  2. Print the document.

Do ghost images appear on prints?

Go to step 3.

The problem is solved.

Step 3

  1. Perform Color Adjust.

    From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust.

  2. Print the document.

Do ghost images appear on prints?

Contact customer support.

The problem is solved.

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