Step 1  Using the Maintenance Defect Ruler page, measure the distance between the repeating defects on the affected color page. Replace the supply item that matches the measurement on the affected color page. Photoconductor unit - 125.70
mm (4.95
in.)
- 35.40
mm (1.39
in.)
Developer unit - 42
mm (1.65
in.)
Print the quality sample pages.
Do the defects appear? | Take note of the distance, and then contact customer support or your service representative. | The problem is solved. |
Step 2 Using the Maintenance Defect Ruler page, measure the distance between the repeating defects on the affected color page. Replace the supply item that matches the measurement on the affected color page. Transfer roller - 78.50
mm (3.09
in.)
Transfer module - 47.10
mm (1.86
in.)
- 90
mm (3.54
in.)
Fuser - 96.60
mm (3.80
in.)
- 127.60
mm (5.02
in.)
Print the quality sample pages.
Do the defects appear? | Take note of the distance, and then contact customer support or your service representative. | The problem is solved. |