Mottled print and dots

Step 1

Check the printer for leaked toner contamination.

Is the printer free of leaked toner?

Go to step 2.

Contact customer support.

Step 2

1. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.



2. Check if the paper size and paper type settings match the paper loaded.

   Note:  Make sure that paper does not have texture or rough finishes.

Do the settings match?

Go to step 4.

Go to step 3.

Step 3

1. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the settings match the paper loaded in the tray.
   • You can also change the settings on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.


2. Print the document.

Is the print mottled?

Go to step 4.

The problem is solved.

Step 4

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.



2. Print the document.

Is the print mottled?

Go to step 5.

The problem is solved.

Step 5

1. Remove the imaging kit, and then remove the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging kit and imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.



2. Insert the imaging unit, and then insert the imaging kit.



3. Print the document.

Is the print mottled?

Contact customer support.

The problem is solved.