Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Load the tray with the correct paper type and weight.
Print the document.
Do ghost images appear on prints?
Go to step 2.
The problem is solved.
Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Go to step 3.
Perform Color Adjust.
From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust.
Contact customer support.