Unable to read flash drive

Step 1

Check if the flash drive is inserted into the front USB port.

Note:  The flash drive does not work when it is inserted into the rear USB port.

Is the flash drive inserted into the front USB port?

Go to step 2.

Insert the flash drive into the front USB port.

Step 2

Check if the flash drive is supported.

Does the error message still appear?

Go to step 3.

The problem is solved.

Step 3

Check if the USB port is disabled.

Does the error message still appear?

Contact customer support.

The problem is solved.