Poor copy quality

Step 1

1. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth.



2. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass.



3. Copy the document or photo.

Is the copy quality satisfactory?

The problem is solved.

Go to step 2.

Step 2

1. Check the quality of the original document or photo.



2. Adjust the scan quality settings.



3. Copy the document or photo.

Is the copy quality satisfactory?

The problem is solved.

Contact customer support.