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Lexmark MX711

Lexmark MX711

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Understanding jam messages and locations

When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display to remove the jam.

Notes:

  • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output for blank pages.
  • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting reprints jammed pages if adequate printer memory is available.
AreaArea namePrinter control panel messageWhat to do

1

Upper rear door

[x]‑page jam, open upper rear door. [202]

Open the rear door of the printer, and then remove the jammed paper.

2

Upper door and rear duplex area

[x]‑page jam, open upper and lower rear door. [231‑234]

Open the rear door of the printer and the rear duplex area, and then remove the jammed paper.

3

Trays

[x]‑page jam, open tray [x]. [24x]

Pull out the indicated tray, and then remove the jammed paper.

4

Duplex area

[x]‑page jam, remove tray 1 to clear duplex. [235–239]

Pull out tray 1 completely, then push the front duplex flap down, and then remove the jammed paper.

5

Multipurpose feeder

[x]‑page jam, clear manual feeder. [250]

Remove all paper from the multipurpose feeder, and then remove the jammed paper.

6

Inside the printer

[x]‑page jam, lift front cover to remove cartridge. [200–201]

Open the front cover and the multipurpose feeder, then remove the toner cartridge and the imaging unit, and then remove the jammed paper.

7

Standard bin

[x]‑page jam, remove standard bin jam. [203]

Remove all paper from the standard bin, and then remove the jammed paper.

8

Automatic document feeder (ADF)

[x]page jam, open automatic feeder top cover. [28y.xx]

Remove all paper from the ADF tray, and then remove the jammed paper.
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