Pull down the rear door.
Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Close the rear door.
From the printer control panel, touch Done to clear the message and continue printing.
Are you unable to access the Embedded Web Server for your printer? Check the IP address or the network connection to solve the issue.
Does the paper jam message remain after the jam is cleared? Here is how to fix this problem.