Pull out the tray completely.
Note: Lift the tray slightly, and then pull it out.
Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer.
Note: Make sure all paper fragments are removed.
Insert the tray.
From the printer control panel, touch Done to clear the message and continue printing.
Does the paper jam message remain after the jam is cleared? Here is how to fix this problem.
Print these pages to check if your printer is set up properly.