Step 1 Check if you are using a supported browser: - Internet Explorer® version 9 or later
- Safari version 8.0.3 or later
- Google Chrome™
- Mozilla Firefox
Is your browser supported? | Go to step 2. | Install a supported browser. |
Step 2 Make sure that the printer IP address is correct. - View the printer IP address:
- From the home screen
- From the TCP/IP section in the Network/Ports menu
- By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Is the printer IP address correct? | Go to step 3. | Type the correct printer IP address in the address field. |
Step 3 Check if the printer is on. Is the printer on? | Go to step 4. | Turn on the printer. |
Step 4 Check if the network connection is working. Is the network connection working? | Go to step 5. | Contact your administrator. |
Step 5 Make sure that the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer. Are the cable connections secure? | Go to step 6. | Secure the cable connections. |
Step 6 Check if the web proxy servers are disabled. Are the web proxy servers disabled? | Go to step 7. | Contact your administrator. |
Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? | The problem is solved. | Contact customer support. |