Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Basic Print Quality Pages.
| Action | Yes | No |
|---|
Step 1  Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. Print a document.
Is the printer still printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2 Replace the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. Print a document.
Is the printer still printing blank or white pages? | Contact customer support. | The problem is solved. |