Light print

Step 1

1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

   Note:  If the cartridge is not supported, then install a supported one.



2. Print the document.

Is the print light?

Go to step 2.

The problem is solved.

Step 2

1. Turn off the printer, wait for about 10 seconds, and then turn on the printer.



2. Increase toner darkness. From the control panel, navigate to:

   Settings > Print > Quality



3. Print the document.

Is the print light?

Go to step 3.

The problem is solved.

Step 3

1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the setting matches the paper loaded.
   • You can also change the setting on the printer control panel.


2. Print the document.

Is the print light?

Go to step 4.

The problem is solved.

Step 4

Check the status of the toner cartridge, and replace if necessary.

1. From the control panel, navigate to:

   Status/Supplies > Supplies



2. Print the document.

Is the print light?

Go to step 5.

The problem is solved.

Step 5

1. Remove the toner cartridge, and then remove the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.



2. Push either side of the transfer roller, located below the imaging unit, to check if it depresses and bounces back into place.

   
   CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.



3. If the transfer roller does not depress and bounce back into place, then remove and insert it.

   

   1. Pull up one end of the transfer roller and push it down until it clicks into place.

   

   2. If necessary, repeat the step on the other end.



4. Firmly shake the imaging unit to redistribute the toner, and then insert it.



5. Insert the toner cartridge.



6. Turn off the printer, wait for 10 seconds, and then turn on the printer.



7. Print the document.

Is the print light?

Go to step 6.

The problem is solved.

Step 6

1. If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed.

   Note:  If necessary, replace the transfer roller.



2. Print the document.

Is the print light?

Go to step 7.

The problem is solved.

Step 7

Check the status of the imaging unit. From the control panel, navigate to:

Status/Supplies > Supplies

Is the imaging unit near End of Life?

Go to step 8.

Contact customer support.

Step 8

1. Replace the imaging unit.



2. Print the document.

Is the print light?

Contact customer support.

The problem is solved.