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Lexmark MS621

Lexmark MS621

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Toner easily rubs off

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

    Note:  If the toner cartridge is not supported, then install a supported one.

  2. Print the document.

Does the toner easily rub off?

Go to step 2.

The problem is solved.

Step 2

  1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

    Notes:

    • Make sure that the setting matches the paper loaded.
    • You can also change the setting on the printer control panel.

  2. Print the document.

Does the toner easily rub off?

Contact customer support.

The problem is solved.
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