Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.
Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
Print the document.
Is the print mottled?
Go to step 2.
The problem is solved.
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 4.
Go to step 3.
Replace the toner cartridge.
Check the status of the imaging unit. From the control panel, navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Go to step 5.
Contact customer support.
Replace the imaging unit.
Lexmark MS/Xx2x, B2xxx, Mx2xx, MB2xxx, and XMxxxx: Grainy and Light Prints on the Document
Firmware FW22.1 (221.214) release notes for August 2023