Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.
Adjust the guides in the tray to the correct position for the paper loaded.
Print the document.
Is the print crooked or skewed?
Go to step 2.
The problem is solved.
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
Go to step 3.
Check the pick tire in the tray for signs of damage and contamination, and replace if necessary.
Contact customer support.
If your printed pages are streaky, crooked, faded, have lines on them that shouldn't be there, or are otherwise poor in quality, try these solutions.
Prevent paper from getting folded or wrinkled when printing. Follow these easy steps.