Make sure that the network folder path and format are correct. For example, //server_hostname/foldername/path, where server_hostname is a fully qualified domain (FQDN) or IP address.
Is the network folder path and format correct?
Go to step 3.
Go to step 4.
Update the network folder shortcut.
Open a web browser, and then type the printer IP address in the address field.
- View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 18.104.22.168.
- If you are using a proxy server, then temporarily disable it to load the web page correctly.
Click Shortcuts, and then select a shortcut.
Note: If you have multiple shortcut types, then select Network Folder.
In the Share Path field, type the network folder path.
- If your share path is \\server_hostname\foldername\path, then type //server_hostname/foldername/path.
- Make sure that you use forward slashes when typing the share path.
From the Authentication menu, select your authentication method.
Note: If Authentication is set to “Use assigned username and password,” then in the User Name and Password fields, type your credentials.
Can you scan a document and save it to a network folder?
The problem is solved.
Go to step 5.