Print jobs do not print

Step 1

1. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer.



2. Print the document.

Is the document printed?

The problem is solved.

Go to step 2.

Step 2

1. Check if the printer is on.



2. Resolve any error messages that appear on the display.



3. Print the document.

Is the document printed?

The problem is solved.

Go to step 3.

Step 3

1. Check if the ports are working and if the cables are securely connected to the computer and the printer.

   For more information, see the setup documentation that came with the printer.



2. Print the document.

Is the document printed?

The problem is solved.

Go to step 4.

Step 4

1. Turn off the printer, wait for about 10 seconds, and then turn on the printer.



2. Print the document.

Is the document printed?

The problem is solved.

Go to step 5.

Step 5

1. Remove, and then reinstall the print driver.



2. Print the document.

Is the document printed?

The problem is solved.

Contact customer support.