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Managing tasks

Tasks are any printer management activities performed in the Fleet Management web portal, such as configurations deployment. The Tasks page shows information about the running tasks and the completed tasks. A task can contain one or more jobs.

From the Fleet Management web portal, click Tasks.

Understanding the task status

  • Completed—All jobs are successfully completed or stopped.
  • Completed with info—All jobs are successfully completed.
  • Completed with warning—All jobs are completed, but some have warnings.
  • Completed with errors—A combination of successfully stopped and failed jobs.
  • Failed—At least one job has failed or expired.
  • Printer is not communicating—The jobs are not submitted because the printer cannot communicate with the Fleet Management web portal. For more information, see The printer is not communicating with the agent.
  • Not supported—The jobs are not supported in the printer.

Viewing the task information

  1. From the Tasks page, click the task ID.

  2. Do either of the following:

    • To filter the list according to the job status, click Status, and then select one or more statuses.
      • Pending—The job is waiting for the Printer Agent to respond. The default timeout for undelivered jobs is one week. The job expires automatically after the timeout has elapsed.
      • In progress—The job is ongoing. The default timeout for in‑progress jobs is 24 hours. The job expires automatically after the timeout has elapsed.
      • Completed—The job is successfully executed.
      • Failed—The job is unsuccessful.
      • Stopped—The user stopped the job while it is in the Pending state.
      • Expired—The job exceeded the timeout.
    • To export the list, click Export to CSV.

      • Note:  If you have a filtered list, then only the filtered jobs are exported.

Stopping tasks

Do either of the following:

  • Stop a task.
  • From the Tasks page, click Stop beside the task status.

    • Notes:

    • Only pending tasks for a printer can be stopped.
    • Unenrolling of printers cannot be stopped.
  • Stop individual jobs.
  • From the Tasks page, click a task ID, and then click Stop beside the job status.

    • Note:  Only pending jobs can be stopped.
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