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Lexmark Cloud Services

Lexmark Cloud Services

Understanding reports

Reports can include dates up to two years before the current date.

Notes:

  • An impression is a side of a sheet of paper that contains toner.
  • A page is a digital area where content is printed.
  • A sheet is a piece of paper.
Report LevelReport typeReport items

Organization

Organization Overview—Shows an overview of the printer activities of the organization over the specified date range.

  • Total
    • Impressions—The total number of impressions that are printed.
    • Sheets—The total number of sheets that are printed.
    • Printed Jobs—The total number of printed jobs.
    • Total Jobs In Queue Now—The total number of jobs that are currently in the Lexmark Cloud Services print queue.
  • Printed / Deleted (Pages)—A graph that shows the number of pages that are printed and the number of pages that are deleted, based on the number of submitted pages. Pages that are deleted are expired or were removed manually.
  • Job Size (Number of Jobs)—A graph that shows a distribution of the job size based on the number of submitted pages for each job.
  • Paper Size (Pages)—A graph that shows the number of pages that are printed per paper size.
  • Paper Type (Pages)—A graph that shows the number of pages that are printed per paper type.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Print Usage (Impressions)—A graph that shows the daily print usage over the specified date range.
  • Submitted Jobs
    • Submission Methods (Pages)—A graph that shows the number of pages submitted per submission method, such as web browser, e-mail, or mobile device.
    • Document Type (Pages)—A graph that shows the number of pages submitted per job type, such as text or image.
  • Most Used Printers—A table that lists the printers with the highest usage. The list shows the last known IP address and model name of the printers, and are sorted based on the number of printed impressions.
  • Top Users—A table that lists the users with the highest usage. The list shows the user name and e-mail address of the users, and are sorted based on the total number of printed impressions per user.

Department

Department Overview—Shows an overview of the printer activities of the selected department over the specified date range.

Cost Center

Cost Center Overview—Shows an overview of the printer activities of the selected cost center over the specified date range.

Full Data Export

Full Data Export—The feature allows users to select monthly or up to 31 days of data in the custom date range for report generation. It sends an e‑mail with links to download reports with all user level transactional data captured by Cloud Print Management. The e‑mail contains links to download two reports, one for submission, and the other for release.

Report LevelReport typeReport items

Full Data Export

Notes:

  • The e‑mail is sent to the e‑mail address of the logged‑in user.
  • The e‑mail has information like the organization and duration for which the report is generated, and expiry time of the link.
  • For PRINTJOBNAMES, the report supports English file names only. For more information on getting the correct file name for other languages, see Report does not show the correct file name.
  • Total
    • Impressions—The total number of impressions that are printed.
    • Sheets—The total number of sheets that are printed.
    • Printed Jobs—The total number of printed jobs.
    • Total Jobs In Queue Now—The total number of jobs that are currently in the Lexmark Cloud Services print queue.
  • Printed / Deleted (Pages)—A graph that shows the number of pages that are printed and the number of pages that are deleted, based on the number of submitted pages. Pages that are deleted are expired or were removed manually.
  • Job Size (Number of Jobs)—A graph that shows a distribution of the job size based on the number of submitted pages for each job.
  • Paper Size (Pages)—A graph that shows the number of pages that are printed per paper size.
  • Paper Type (Pages)—A graph that shows the number of pages that are printed per paper type.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Print Usage (Impressions)—A graph that shows the daily print usage over the specified date range.
  • Submitted Jobs
    • Submission Methods (Pages)—A graph that shows the number of pages submitted per submission method, such as web browser, e-mail, or mobile device.
    • Document Type (Pages)—A graph that shows the number of pages submitted per job type, such as text or image.
  • Most Used Printers—A table that lists the printers with the highest usage. The list shows the last known IP address and model name of the printers, and are sorted based on the number of printed impressions.
  • Top Users—A table that lists the users with the highest usage. The list shows the user name and e-mail address of the users, and are sorted based on the total number of printed impressions per user.

User

User Overview—Shows an overview of the printer activities of the selected user over the specified date range.

Report LevelReport typeReport items

Client Version Export

Client Version Export—Downloads a report of every user's last print job submission details. The report captures submission through the LPMC or Google Chrome extension client only. The report also contains the version number of the client that is used during the last job submission.

Note:  If a user uses two different versions of the same client, then the report captures only the latest version of the client.

  • Total
    • Impressions—The total number of impressions that are printed.
    • Sheets—The total number of sheets that are printed.
    • Printed Jobs—The total number of printed jobs.
    • Total Jobs In Queue Now—The total number of jobs that are currently in the Lexmark Cloud Services print queue.
  • Printed / Deleted (Pages)—A graph that shows the number of pages that are printed and the number of pages that are deleted, based on the number of submitted pages. Pages that are deleted are expired or were removed manually.
  • Job Size (Number of Jobs)—A graph that shows a distribution of the job size based on the number of submitted pages for each job.
  • Paper Size (Pages)—A graph that shows the number of pages that are printed per paper size.
  • Paper Type (Pages)—A graph that shows the number of pages that are printed per paper type.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Print Usage (Impressions)—A graph that shows the daily print usage over the specified date range.
  • Submitted Jobs
    • Submission Methods (Pages)—A graph that shows the number of pages submitted per submission method, such as web browser, e-mail, or mobile device.
    • Document Type (Pages)—A graph that shows the number of pages submitted per job type, such as text or image.
  • Most Used Printers—A table that lists the printers with the highest usage. The list shows the last known IP address and model name of the printers, and are sorted based on the number of printed impressions.
  • Top Users—A table that lists the users with the highest usage. The list shows the user name and e-mail address of the users, and are sorted based on the total number of printed impressions per user.

Sample Organization Overview report

Sample User Overview report

Report LevelReport typeReport items

Printer

Printer Overview—Shows an overview of the Lexmark Cloud Services tracked usage of the selected printer, based on the printer serial number.

  • Total
    • Impressions—The total number of impressions that are printed.
    • Sheets—The total number of sheets that are printed.
    • Printed Jobs—The total number of printed jobs.
    • Users—The total number of users that are using the selected printer.
  • Job Size (Number of Jobs)—A graph that shows a distribution of the job size based on the number of submitted pages for each job.
  • Paper Size (Pages)—A graph that shows the number of pages that are printed per paper size.
  • Paper Type (Pages)—A graph that shows the number of pages that are printed per paper type.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
  • Note:  This report appears only for color printers.

  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Print Usage (Impressions)—A graph that shows the daily print usage over the specified date range.
  • Scan Usage (Pages)—A graph that shows the total number of pages scanned per job type.
  • Note:  This report appears only if the selected printer is an MFP.

  • Top Users—A table that lists the users with the highest usage. The list shows the user name and e-mail address of the users, and are sorted based on the total number of printed impressions per user.
  • Top Cost Centers—A table that lists the cost centers with the highest usage.
  • Top Departments—A table that lists the departments with the highest usage.

Print Job History—Shows the print jobs of the selected printer.

A table that lists all the print jobs of the selected printer. The list also shows the details per print job, such as the release time, impressions, page count, user, e‑mail address, department, and cost center where the user belongs.

Printer Supplies History—Shows the printer supplies used.

A table that lists the supplies used in the selected printer while it was enrolled in Lexmark Cloud Services.

Report LevelReport typeReport items

Printer

Printer Hardware Statistics—Shows the lifetime page counter information and the toner supply levels of the selected printer.

  • Total
    • Impressions—The total Lifetime Page Count of the selected printer over the specified date range.
    • Lifetime Impressions to Date—The most recent Lifetime Page Count of the selected printer.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that were printed over the specified date range.
  • Coverage Tiers—A chart that shows the tiered color usage. The amount of color toner on the page determines whether the page falls into the Highlight Color tier, Business Color tier, or Graphics Color tier.
  • Note:  This report appears only in some printer models.

  • Lifetime Impressions to Date—A chart that shows the increasing Lifetime Page Count over the specified date range.
  • Cartridge Usage—A graph that shows the cartridge usage over the specified date range.

Sample Printer Overview report

Report LevelReport typeReport items

Organization, Cost Center, Department

Usage Analysis—Shows a detailed report on the printer usage of the organization, or department over the specified date range. This report also shows some analysis on the fleet usage, such as potential savings and environmental impact.

  • Total
    • Number of Active Users—The total number of users that have printed or scanned.
    • Number of Active Printers—The total number of printers that are used in printing or scanning.
    • Impressions—The total number of impressions that are printed.
    • Sheets—The total number of sheets that are printed.
    • Number of Printed Jobs—The total number of printed jobs.
  • Printed / Deleted (Pages)—A graph that shows the number of pages that are printed and the number of pages that are deleted, based on the number of submitted pages. Pages that are deleted are expired or were removed manually.
  • Job Size (Number of Jobs)—A graph that shows a distribution of the job size based on the number of submitted pages for each job.
  • Submission Methods (Jobs)—A graph that shows the number of jobs submitted per submission method, such as web browser, e-mail, or mobile device.
  • Submission Methods (Pages)—A graph that shows the number of pages submitted per submission method, such as web browser, e-mail, or mobile device.
  • Duplex Usage
    • Duplex / Simplex Printers—A graph that shows the number of printers that have a two-sided printing feature, and the number of printers that can do only one-sided printing.
    • Impressions on Duplex / Simplex Printers—A graph that shows the number of impressions printed on printers that have a two-sided printing feature, and the number of impressions printed on printers that can do only one-sided printing.
    • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
    • Potential Savings—The number of sheets of paper that could be saved when all jobs are printed as two-sided jobs.
  • Color Usage
    • Color / Mono Printers—A graph that shows the number of color printers and the number of black‑and‑white printers that have printed or scanned.
    • Impressions on Color / Mono Printers—A graph that shows the number of impressions printed on color printers and the number of impressions printed on black‑and‑white printers.
    • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
Report LevelReport typeReport items

Organization, Cost Center, Department

Usage Analysis—Shows a detailed report on the printer usage of the organization, or department over the specified date range. This report also shows some analysis on the fleet usage, such as potential savings and environmental impact.

  • Top Users—A table that lists the users with the highest usage. The list shows the user name and e-mail address of the users, and are sorted based on the total number of printed impressions per user.
  • Most Used Printers—A table that lists the printers with the highest usage. The list shows the last known IP address and model name of the printers, and are sorted based on the number of printed impressions.
  • Least Used Printers—A table that lists the printers with the lowest usage. The list shows the last known IP address and model name of the printers, and are sorted based on the number of printed impressions.
  • Environmental Impact—The computed environmental impact based on the amount of printing done. This computation uses the Environmental Paper Network Paper Calculator version 3.2.1. For more information, go to the Environmental Paper Network website.

Sample Usage Analysis report

Report LevelReport typeReport items

Organization, Cost Center, Department, User

Printer Activity—Shows the summary of the print and scan activities of all the printers of the organization, department, or user.

Print Activity—A table that lists the printers and shows their last known IP address, model name, and serial number. The list also shows the total number of printed impressions, and the breakdown of the sources of the impressions.

Scan Activity—A table that lists the printers and shows their last known IP address, model name, and serial number. The list also shows the total number of scanned pages.

Organization, Cost Center, Department, User

Printer Activity Detail—Shows a detailed Printer Activity report. The list shows all the jobs and more information about each job.

When using Direct Print submission, if the printer does not have the correct version of Device Usage eSF application installed, then analytics data is not presented the same way as other user‑related print data. In this case, the data differs in the following ways:

  • The user print job details are displayed in the Printer Activity Detail report.
  • The IP address column shows <x.y.z.y>(Direct), where <x.y.z.y> is the IP address of the printer.
  • Page numbers and other metadata reflected for the print job details represent the user intent of the submission and may not represent the actual print output. For instance, a user may send a four‑page color job to a mono printer without the correct version of the eSF application. In this case, the job details show that a four‑page color job was printed.

Print Activity—A table that lists all the print jobs, and shows their owner information, time stamp, job type, and printer information. The list also shows the number of printed impressions on each print job with a breakdown of the sources of the impressions.

Scan Activity—A table that lists all the print jobs, and shows their owner information, time stamp, job type, and printer information. The list also shows the number of scanned pages.

Organization, Cost Center, Department

User Usage—Shows the print usage of all the users in the organization, department, or cost center.

  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black and white impressions that are printed.
  • Print Activity—A table that lists all the users in the organization, department, or cost center, and the number of impressions printed per user.

Organization

Customer Usage—Shows the print usage of all the child organizations.

Note:  This report type is available only to partner administrators.

  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
  • Print Activity—A table that lists all the child organizations, and shows the total number of impressions printed per child organization.

Organization

Department Usage—Shows the print usage per department.

  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
  • Print Activity—A table that lists all the departments in the organization, and shows the total number of impressions printed per department.

Organization

Cost Center Usage—Shows the print usage per cost center.

  • Duplex / Simplex Usage (Impressions)—A graph that shows the total number of impressions printed as two-sided jobs and the total number of impressions printed as one-sided jobs.
  • Color / Mono Usage (Impressions)—A graph that shows the total number of color impressions and the total number of black‑and‑white impressions that are printed.
  • Print Activity—A table that lists all the cost centers in the organization, and shows the total number of impressions printed per cost center.

Organization

Customer Usage Detail—Shows a detailed Customer Usage report containing the print and scan activities.

Note:  This report type is available only to partner administrators.

Print Activity—A table that lists all child organizations, and shows the total number of impressions printed per child organization.

Scan Activity—A table that lists all child organizations, and shows the total number of scanned pages per child organization.

Organization

Department Usage Detail—Shows a detailed Department Usage report containing the print and scan activities.

Print Activity—A table that lists all the departments in the organization, and shows the total number of impressions printed per department.

Scan Activity—A table that lists all the departments in the organization, and shows the total number of scanned pages per department.

Organization

Cost Center Usage Detail—Shows a detailed Cost Center Usage report containing the print and scan activities.

Print Activity—A table that lists all the cost centers in the organization, and shows the total number of impressions printed per cost center.

Scan Activity—A table that lists all the cost centers in the organization, and shows the total number of scanned pages per cost center.

Organization

Printer Hardware Detail—Shows the hardware statistics for all the printers in the organization.

A table that lists all the printers in the organization. The list includes the serial numbers, IP addresses, model names, asset tags, and page counts.

Organization

Customer Printer Hardware Detail—Shows the hardware statistics for all the printers in all child organizations.

Note:  This report is available only for partner administrators when the partner organization is selected.

A table that lists all the printers in all child organizations. The list includes the organization names, serial numbers, IP addresses, model names, asset tags, and page counts.

Organization

Users

A table that lists all the users of the organization defined in the Account Management web portal that existed during the selected date range of the report. The list includes the membership information for departments and cost centers, including when they were added or removed from departments or cost centers.

Organization, Cost Center, Department, User

Detailed Submitted Job Activity—Shows all the jobs submitted to Lexmark Cloud Services for print release by the selected organization, department, or user.

A table that lists all the documents submitted for print release and the user information for that document.

User

Print Job History—Shows all the print jobs of the selected user.

A table that lists all the print jobs of the selected user. The list also shows the number of pages and impressions of the job, the job properties, and the printer used.

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