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Lexmark Cloud Services

Lexmark Cloud Services

Deployment readiness checklist

Before you begin, make sure that:

You have any of the following web browsers to access the Lexmark™ Cloud Services website and its web portals:

  • Microsoft Edge version 99 or later
  • Mozilla Firefox version 98 or later
  • Google Chrome™ version 99 or later
  • Apple Safari version 14 or later

You have any of the following operating systems to run or install some Lexmark Cloud Services applications:

Lexmark Print Management Client

  • Windows 11
  • Windows 10
  • Windows 8.1
  • macOS version 10.12 or later
  • Ubuntu version 20.4 or later
  • Note:  For computers running on Windows operating systems, Windows .NET Framework v4.6.2 must be installed.

Printer Enrollment Tool

  • Windows 11
  • Windows 10
  • Windows 8.1
  • macOS version 10.12 or later

Note:  For computers running on Windows operating systems, Windows .NET Framework v4.6.2 must be installed.

Fleet Agent

  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows 11
  • Windows 10
  • Ubuntu 18.04 LTS
  • Debian 10
  • Red Hat Enterprise Linux 8
  • Note:  Fleet Agent 32‑bit is no longer supported by any operating system.

Note:  Select the agent or agents that fit the environment of your organization and the printers to manage. For more information, see Choosing an agent.

If you use the Fleet Agent to discover and add printers to the Fleet Management portal, then the server must have the following specifications:

  • 1GHz dual‑core processor
  • 2GB RAM or greater
  • 32GB storage capacity or greater
  • Note:  The Fleet Agent requires 12GB of storage.

The printers are configured properly so that they can be discovered and enrolled in the system.

  • There are no unresolved errors, such as paper jams or incorrect email configuration.
  • The date and time are configured correctly.
  • The HTTP and HTTPS ports are turned on.
  • The SNMP community strings are configured correctly.
  • The printer firmware is the latest version. For information on viewing the printer firmware version, see Viewing the printer firmware version.
  • The network and firewall or proxy settings in the printer are configured correctly.
  • The firewall or proxy settings are configured to allow printers to communicate with Lexmark Cloud Services.
  • Translation Assistant and Cloud Scan cannot coexist with Device Quotas application. Having these applications installed in the printer with Device Quotas causes an Invalid user error.
  • Note:  To use Translation Assistant and Cloud Scan, make sure that you have disabled the Device Quotas application in your printer.

    Notes:

    • For more information, see the Embedded Web Server Administrator's Guide for the printer.
    • For more information on resolving printer errors, see the printer User’s Guide.
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