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Printer enrollment fails

Try one or more of the following:

Make sure that the Dynamic Host Configuration Protocol (DHCP) setting is enabled and that the auto‑configuration of the Domain Name System (DNS) setting is allowed

From the Embedded Web Server, click Settings > Network/Ports > Ethernet, and then, from the IPv4 section, select Enable DHCP.

If you use a static IP address, then make sure that you set the static IP address only after the DNS setting is auto‑configured
Make sure that the printer date and time settings match those of the network
Make sure that correct printer credentials are provided in the Printer Enrollment Tool
Make sure that sufficient access controls are enabled

For printers with eSF version 5.0 or later, the following access controls must be enabled:

Access Controls groupAccess Control settings

Administrative Menus

SE Menus

Device Management

Remote Management

Device Management

Firmware Updates

Device Management

App Configurations

For printers with eSF versions 3.0 and 4.0, the following access controls must be enabled:

eSF versionAccess Controls groupAccess Control settings

eSF version 3.0 and 4.0

Administrative Menus

Service Engineer Menus Remotely

Device Management

Remote Management

Device Management

Firmware Updates

eSF version 4.0

Device Management

Configuration File Import / Export

Note:  For more information on identifying the printer eSF version, see Viewing the Embedded Solutions Framework (eSF) version.

Contact the Lexmark Customer Support Center
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