Non–Cloud Authentication eSF application does not work if Cloud Authentication is installed with Idle Screen enabled (using Translation Assistant or Cloud Scan Management)

Make sure that a third party authentication is installed and Pluggable Authentication Module is not selected.

If Idle Screen is disabled, then redeploy Translation Assistant or Cloud Scan Management with the pluggable authentication module disabled

Reboot your printer

Note:  For more information on limitations, see Cloud Authentication ReadMe.