From the Cloud Fleet Management portal, you cannot unenroll printers that are already enrolled in MPS Express or have a pending enrollment request.
You also cannot delete or deactivate agents that have enrolled these printers.
What happens if you try to unenroll MPS Express managed printers from the printer listing page?
From the printer listing page, if you try to unenroll a combination of MPS Express and MPS Express (Pending) printers, an error message appears. If you try to unenroll a combination of MPS Express, MPS Express (Pending), and unmanaged printers, then the task will be completed with an error. Only the unmanaged printers will be unenrolled. You can find more details about the error by clicking the Task ID.
The printer listing page features a Lexmark Managed column that identifies printers that are already enrolled in MPS Express or have a pending enrollment request. Printers that are already enrolled in MPS Express are identified as MPS Express. Printers that are pending enrollment are identified as MPS Express (Pending).
What happens if you try to unenroll MPS Express managed printers from the printer details page?
From the printer details page, you cannot unenroll printers that are already enrolled in MPS Express or have a pending enrollment request.
Notes:
- The printer details page of a printer that has the Lexmark Managed status of either MPS Express or MPS Express (Pending) will not have the Unenroll option.
- The printer details page also identifies the printer as Lexmark Managed and MPS Express or MPS Express (Pending).
What happens if you try to unenroll MPS Express managed printers from the agents tab?
If an agent is associated with MPS Express or MPS Express (Pending) printers, then the agent details page shows the number of MPS Express managed printers associated with the agent. This feature helps you to identify an agent that is associated with MPS Express or MPS Express (Pending) printers. You cannot delete or deactivate these agents.
Note: You cannot unenroll a printer by deleting it from the Add Discovery Criteria to Include section of the agents details page. The printer will still appear on the printer listing page, but will have a noncommunicating status. To get the printer communicating, add its IP address in the Add Discovery Criteria to Include section of the agents details page.
Note: Even if an agent is uninstalled at the operating system level, the printer listing page will still retain the managed printer’s details.