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Updating the printer firmware

You can update the firmware version of the printers in your organization. The Fleet Management web portal uses a product service that communicates with Lexmark Cloud Services to check for new firmware releases. The system checks for firmware updates daily. When a new firmware version is found, it is compared against the actual firmware installed on the printers, and then the firmware status is updated.

    Using the printer listing page

  1. From the Fleet Management web portal, click Printers.

  2. Select one or more printers.

  3. Click Configure > Update firmware.

  4. In the Update Firmware dialog, do either of the following:

    Note:  The Update Firmware dialog shows the number of printers that have firmware updates available.

    • Select Now.
    • Select Specific date and time.

      1. Make sure that Specific date and time is selected.

      2. In the Scheduled task name field, type the name of the task.

      3. Configure the start date and start time.

      4. Select the time zone.

      5. In the Task window section, configure the time window for starting the task of all the selected printers.

  5. Click Update Firmware.

    6. Notes:

    • The task window guarantees that no new firmware update jobs are submitted after the window expires. However, if an existing firmware update job started before the end of the window, then it will not be stopped and will be allowed to complete.
    • Any firmware update job that gets launched in the specified window will expire.
    • If you are updating firmware for many printers, then make sure that the task window is large enough.
    • When you schedule a firmware update, a task is created. You can view the details of the task in the Tasks section.

    Using the printer details page

  1. From the Fleet Management web portal, click Printers.

  2. Click the printer IP address.

  3. From the Firmware section, click Update available.

    Note:  This setting is available only when a firmware update is available.

  4. Click Update Firmware

Note:  You can downgrade the firmware level only when using a configuration that references a down‑level firmware resource. For more information, see Creating a configuration.
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