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Lexmark Cloud Services

Lexmark Cloud Services

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Viewing printer information

  1. From the Fleet Management web portal, click Printers.

  2. From the printers list, click the printer identifier.

    Notes:

    • In the default view, the IP address is the printer identifier. For more information on setting the printer identifier, see Managing views.
    • To update the printer information, click Refresh Information.
    • To view the report on printer hardware statistics, click View Report.
    • To restart the printer, click Restart.
    • To show a notification on the printer control panel, click Notifications. For more information, see Sending notifications to the printer control panel.
    • To remove the printer from your organization, click Unenroll.

  3. View the following printer information:

    • The date and time of the last poll or sync
    • The date and time that the printer was last restarted
    • The current printer status
    • Scan, copy, and fax counts

      • Notes:

      • The Meters section of the printer details page includes information related to scan, copy, and fax page counts.
      • In the printer listing page, you can include columns on color and mono copy count, total copy count, total scan count, and total printed fax count.
    • The current supplies status

      • Notes:

      • You can create and customize the dashboard to view printer alerts and printer status by adding the Printer Communication Status card. Click the links on this card to access Cloud Fleet Management. You can view details about printers that are not communicating, agents that are not communicating, and agents that need credentials.
      • The Supplies section of the printer details page features a Days to Replace column for supply items. The values in the Days to Replace column are calculated based on usage and predicts when the supply item must be replaced. The prediction is available for all assets managed by Printer Agent, Fleet Agent, Native IoT Agent, and Local Agent in the Cloud Fleet Management.
      • The printer listing page features several important information related to Days to Replace.
      • Predictions are available for toner cartridges, and photoconductors.
      • The prediction is available for devices that are sending their data to Lexmark Cloud Services. The prediction date is based on the last data that were uploaded to the cloud.
      • No prediction data appears if there is no communication between the printer and Lexmark Cloud Services or if the Printer Agent version is outdated. Make sure that you update the Printer Agent to version 3.0 or later for this feature to work. If your device is enrolled with Native IoT Agent, make sure that you update to the latest firmware version.
      • Prediction for Days to Replace runs once a day, and is supported for Lexmark printers only. For a newly enrolled printer, it may take up to 48 hours for a prediction to be available.
    • The printer identification information

      • Notes:

      • To view and configure the printer using the Embedded Web Server, click Open the printer’s Embedded Web Server (EWS).
      • To change the asset tag, location, contact information, printer name, and description, click Edit.
    • The printer lifetime page counts

      • Note:  Printers reporting through a Fleet Agent now include blank pages in their mono page counts.​

    • The printer firmware version

      • Note:  To update the firmware version, click Update available. This option appears only when a firmware update is available. For more information, see Updating the printer firmware.

    • The installed applications

      • Note:  You can start, stop, or uninstall applications. For more information, see Managing applications.

    • The agent information
    • The printer logs

      • Notes:

      • To generate a log, click Request > Request Log.
      • You can request History Log, Embedded Solutions Log, Security Log, Fax Log, Last 10 Fax Logs, Last 10 Fax Error Logs, GZIP Logs, and MIB Walk.
      • Use MIB Walk for investigating missing data from non-Lexmark printers.​This option is available only for printers reporting through a Fleet Agent.
    • The event history information, such as the event type, date, time, duration, and status

Understanding diagnostic events

When the diagnostics events functionality is enabled for a partner fleet, Cloud Fleet Management services start collecting health data from printers regularly. This data is used to predict future failure and service actions to avoid printer downtime and avoid end‑customer impact.

Note:  The diagnostic events functionality is available only on request from Lexmark. This feature is not available for all.

Notes:

  • Diagnostic events are generated when there is a printer‑related or supply‑related alert. Even if the alert that triggered the event is resolved, the diagnostic event appears in the Cloud Fleet Management portal until expiry. If the alert is not resolved until the expiry, a new diagnostic event is triggered for the same alert.
  • The printer listing page features a Diagnostic event column with warning links to the details.
  • The printer details page also lists all the diagnostic events generated by the alerts. You can view the details about the diagnostic events in the Status section of the printer details page.
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