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Lexmark Cloud Services

Lexmark Cloud Services

Enrolling printers using the Printer Enrollment Tool

The printers must be enrolled in the Lexmark Cloud Services website before you can manage them.

  1. Run the Printer Enrollment Tool launcher.

    Note:  For more information, see Downloading the Printer Enrollment Tool.

  2. Type the same e‑mail address and password used to connect to the Lexmark Cloud Services website, and then click Log In.

  3. If you are managing multiple child organizations, then select an organization.

    Note:  If only one organization is assigned to your account, then it is preselected.

  4. Click Next, and then from the Printer Discovery section, select a discovery type.

    • To search for all printers in your local network, select Search local network.
    • To search for a specific IP address, subnet, range, or fully qualified domain name (FQDN), select Advanced search.
    • Notes:

      • The entries are not saved after the Printer Enrollment Tool is closed. To save your advanced search list, click Export. The list is saved in a CSV format.
      • To use an existing CSV file, click Import.
  5. Click Discover Printers.

    Notes:

    • If the settings are configured with SNMP v3 with authentication, then you are prompted for the SNMP credentials
    • If a firewall prompt appears, then click Allow access.
  6. View the information, and then close the Printer Discovery dialog box.

  7. From the Printer Enrollment section, select one or more printers.

    Notes:

    • Printers from the Enrolled tab can be re‑enrolled. Re‑enroll the printer when it is not responding, or when the printer must be unenrolled from a different organization and enrolled in the current organization.
    • The Printer Enrollment Tool discovers Fleet Agent–managed printers, but they cannot be selected for enrollment.
    • The Printer Enrollment Tool discovers Native Agent–managed printers, but Native devices, enrolled in the current organization, cannot be selected for enrollment.
    • Depending on the firmware version, the printer may be enrolled using either the Printer Agent or Native Agent. For more information, see the Agent Type column.
    • We recommend using Lexmark Cloud Services to unenroll printers from their current organization before enrolling them in a new organization.
  8. Click Enroll Printers.

  9. In the Authentication for Secured Printers dialog box, do either of the following:

    • For secured printers, select the authentication type, enter the printer credentials, and then click Apply Credentials.
    • For unsecured printers, click Skip This Step.

    Note:  Some printer models may have different authentication credentials configurations. Make sure that the authentication type set during enrollment in the Printer Enrollment Tool matches the authentication type configured in the printer. If the authentication types do not match, then the printer is not enrolled.

  10. Close the Printer Enrollment Tool.

  11. Notes:

    • Printers that have down‑level firmware cannot be enrolled. The firmware on those printers must be updated manually. For more information, see Updating printer firmware from the Embedded Web Server.
    • The enrollment process may take a few minutes to complete.
    • The enrolled printers are added to the printer list on the main page of the Fleet Management web portal.
    • It may take a few minutes for the enrolled printers to appear in the Fleet Management web portal.
    • For more information on the unenrolled printers, click .
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