The Printer Agent can be accessed from the printer’s Embedded Web Server. You can view the enrollment status of the printer and poll for new events immediately without waiting for the polling interval to elapse.
Note: To access the printer Embedded Web Server, make sure that you are on the same network as the printer.
From the Fleet Management web portal, click Printers.
From the printers list, click the printer identifier.
Note: For more information on setting the printer identifier, see Managing views.
From the Identification section, click Open the printer’s Embedded Web Server (EWS).
Depending on your printer model, from the Embedded Web Server, click Applications or Apps.
Click Printer Configuration Agent.
Do either of the following:
- Click Poll Now to poll for new updates.
- Click Test Agent Connection to check the following:
- Network connectivity between the Printer Agent and Lexmark Cloud Services
- Login access to the printer
- Function access controls and permissions
- Click Update Credentials to provide login credentials for secured printers.
Note: We recommend running the Test Agent Connection to make sure that the agent can communicate to the Lexmark Cloud Services. If a connectivity issue is encountered, then see the Troubleshooting section.