After a Fleet Agent is installed, you may need to change it for the following reasons:
- Printer discovery parameters
- Task scheduling
- Version update for the Fleet Agent or the Printer Support Library
- Deactivated or deleted Fleet Agent
Editing a Fleet Agent
From the Fleet Management web portal, click Agents > Fleet Agents.
Click the Fleet Agent name.
Click Edit Agent.
Click Save Changes.
Notes:
- Changes made to the definition of an existing Fleet Agent take effect immediately.
- If the SNMP profile of a Fleet Agent definition is changed or deleted, then all printers associated with that profile are unenrolled and no longer discoverable by this Fleet Agent.
- After a Fleet Agent is updated, you can initiate a Discover printer task in the Fleet Agent details page by clicking Discover & Enroll Printers. This task discovers and enrolls printers based on the updated Fleet Agent definition.
Updating a Fleet Agent
Available updates to the Fleet Agent executable file or for Printer Support Library used by the Fleet Agent appear on the Fleet Agents page.
From the Fleet Management web portal, click Agents > Fleet Agents.
Select one or more Fleet Agents, and then click Update > Fleet Agent.
Click Continue.
Deactivating a Fleet Agent
Deactivating a Fleet Agent stops it from collecting printer data. After it is deactivated, you can no longer manage printers associated with that Fleet Agent. Printers associated with the deactivated Fleet Agent are unenrolled and no longer appear on the Printers page. The Fleet Agent definition is not deleted. Device data associated with the deactivated Fleet Agent is also retained.
From the Fleet Management web portal, click Agents > Fleet Agents.
Click the Fleet Agent name.
Click More > Deactivate Agent.
Click Deactivate Agent.
Restoring a deactivated Fleet Agent
From the Fleet Management web portal, click Agents > Fleet Agents.
Click the Fleet Agent name.
In the Status section, click Generate activate code.
Copy the activation code.
Launch the Fleet Agent on a web browser, and then enter the activation code.
Click Continue > Activate Agent.
Note: Once the Fleet Agent has been reactivated, you must initiate the Discover & Enroll Printers task from the Cloud Fleet Management portal. This restores the data collection and printer management functions of the Fleet Agent.
Deleting a Fleet Agent
If a Fleet Agent installation is no longer required at a customer location, it must be deleted. Deleting a Fleet Agent removes the Fleet Agent definition from the Cloud Fleet Management portal. It also unenrolls any printers associated with the deleted Fleet Agent, and deletes any data associated with those printers. The Fleet Agent executable running in the customer’s environment will not be uninstalled. You must uninstall the Fleet Agent executable manually.
From the Fleet Management web portal, click Agents > Fleet Agents.
Click the Fleet Agent name.
Click More > Delete Agent.
Click Continue.
Notes:
- A deleted Fleet Agent cannot be restored.
- A new Fleet Agent definition must be created. Once created, a new activation code for the definition can be applied to the Fleet Agent executable, if it was not manually uninstalled.
- For more information, see Installing a Fleet Agent.